Top Answer Although the Mazda CX5 has recently updated its infotainment system to include an impressive 10.25-inch display screen equipped with Mazda Connect infotainment software, earlier models suffer from infotainment complaints that include a need for radio head unit replacement at only 50,000 miles. A: If your Mazda CX-5 screen is still not working after attempting to reset it, you should take your vehicle to an authorized dealer or mechanic for further diagnosis. They will be able to check components such as fuses and wiring for any faults and replace them if necessary. Very easy fix. Try with the power button if not the battery Show more. Hey guys today I show you how to fix a common issue with Mazda cx 5 were the radio screen goes black or the audio cannot be Did your display (screen) go out in your Mazda CX-5? Can't listen to the radio, etc etc? Here's what to do. How to reset the Mazda Connect infotainment system if you have issues such as the screen going blank or freezing, connecting to Apple CarPlay, or not displaying anything. I had problems with my 1. Bugs In Mazda Connect Software If your Mazda screen has suddenly turned black, you should know that it is a result of bugs in the Mazda Connect Software . Most of the time, it is the bugs that cause the issue you face with your Mazda screen. 1 Kovichek • 2 yr. ago Was the car too hot inside/sun was striking the screen? On my car when the sun is hitting the screen and I just get in sometimes it won't turn on for a second and displays message that it's too hot to display. 2 peatoast • 2 yr. ago How to solve the Mazda CX-5 infotainment issues Reset the infotainment screen. You can reset the infotainment by yourself, and you won't need to visit a mechanic. Press Turn off the display. Though this is not a solution to the infotainment malfunctioning, it is a helpful trick that will If there's a software version, click on it and download it. You Mazda should be connected to wifi to get access to the internet for this. Following these steps will result in a successful Mazda Cx 5 infotainment upgrade. If the software updates do not solve it, it may be due to cold weather. Below are the solutions to each of the main touch screen problems: The touch screen doesn't turn on at all: In such a case, you will have to check out the power supply side of the touch The touch screen is frozen: In that circumstance, as we stated before, it's likely a bug you're experiencing, nEFrPmy.